Refund policy

Refund Policy

Because our products are made to order from your uploaded artwork, we do not accept returns or offer refunds for change of mind, ordering the wrong size, or artwork issues within the file you supplied.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or we have supplied the wrong item, please contact us within 48 hours of delivery with:

• your order number

• clear photos of the issue (including the packaging if damaged)

• a description of the problem

If confirmed as our error, we will offer one of the following, at our discretion:

• a free reprint

• a replacement

• a refund for the affected item(s)

Print quality and colour

Please note:

• Colours can vary between screens and printing. We print using professional colour-managed workflows, but an exact match to your monitor cannot be guaranteed.

• Very fine details, small text, thin outlines, and low resolution artwork may not print as expected.

• We print your artwork as supplied. If your file contains unwanted backgrounds, compression artefacts, or low resolution images, these will print.

File issues and customer artwork responsibility

You are responsible for ensuring your artwork is print-ready. We do not routinely check or correct files unless explicitly stated on the product page. If a file is not suitable for print, we may contact you for a replacement file. Delays caused by waiting for amended artwork are not eligible for a refund.

Shipping delays

Delivery times are estimates provided by couriers and are not guaranteed. We are not responsible for courier delays once an order has been dispatched. Shipping fees are non-refundable.